Guide · Verification

Casino account verification: documents, deadlines and what blocks a withdrawal

Norocmax editorial team·Updated 26.09.2026·7 min read

Three document categories: identity, payment-method proof, address proof. Not all are requested up front.
Betano and Superbet publish a 30-day deadline from first deposit; at Betano the account is blocked afterwards.
Pre-KYC deposit caps exist: 950 RON at Superbet, 200 EUR at NetBet.
Verification is never a reason to withhold payment indefinitely: document every request.

Documents usually required

Romanian-licensed operators must verify identity before paying out. Lists differ, but come down to three categories.

IdentityID card, residence permit or passport. Betano also accepts the temporary ID.

Payment methodCard copy with middle digits and CVV masked (MaxBet), card authorisation proof (Unibet).

AddressBill or statement from the last 3 months (MaxBet). Required with a passport at Betano.

These are two different checks, often requested at different times. The first unlocks the account; the second unlocks a specific withdrawal.

Identity

ID document, sometimes a selfie or facial recognition (Superbet, via GetID). Once done, it stays valid.

Payment method

Proof the card or account is yours (MaxBet: masked card copy; Unibet: card authorisation proof). May be requested for each new method.

Exact values from official pages, independently verified on 26.09.2026.

BE BetanoVerification mandatory before withdrawal; if not completed in time the account is blocked.30 daysSource verified

SU SuperbetGetID: ID scan + facial recognition. Deposit cap until verified.≤72 h · 950 RON · 30 daysSource verified

NE NetBet CasinoID copy via cashier or e-mail; additional documents may be requested, account may be frozen during review.200 EURSource verified

MA MaxBetWithdrawals prohibited until data verification; a requested check suspends a pending withdrawal.0 pre-KYC withdrawalsSource verified

Document rejected without explanation

Common causes: cropped corners, glare, expired ID. Re-shoot on a plain background and keep the rejection e-mail.

Address proof requested although you sent your ID

They are separate checks. A bank statement from the last 3 months is usually accepted.

Account “frozen” during verification

NetBet explicitly publishes this possibility. Ask in writing for the estimated time and a ticket number.

Withdrawal suspended by a new check

MaxBet provides for this in its terms. Send documents in one batch and note the date; if it exceeds 30 days, escalate.